Every Australian business needs at least one professional email address at its own domain — [email protected] instead of [email protected]. The difference in credibility is immediate and significant. Customers, suppliers, and partners judge professionalism before they even read the message content.
This guide covers everything you need to set up business email hosting in Australia — from choosing the right plan to configuring email on your phone and avoiding the most common setup mistakes.
What Is Business Email Hosting and How Is It Different from Gmail?
| Feature | Business Email Hosting (AHS) | Free Gmail / Outlook.com |
|---|---|---|
| Email address format | [email protected] | [email protected] |
| Professional credibility | High — looks established | Low — looks like a side project |
| Data stored | In Australia (Equinix SYD5) | US servers (Google / Microsoft) |
| Monthly cost | Included with hosting from $24.90 | Free (basic) or ~$8/user/month (Workspace) |
| Support | Live phone, 22 hours/day | Self-service help articles |
How Do You Create a Business Email Address in cPanel?
- Log in to cPanel at
yourdomain.com.au/cpanel - Click Email Accounts under the Email section
- Click Create
- Enter the username (e.g.
info,sales,firstname.lastname) — the domain is automatically appended - Set a strong password and choose a mailbox storage size
- Click Create Account — the address is live immediately
You can access your new email immediately through webmail at yourdomain.com.au/webmail, or configure it in your preferred email client.
What Are the IMAP and SMTP Settings for Australian Hosting Solutions Email?
| Setting | IMAP (Incoming) | SMTP (Outgoing) |
|---|---|---|
| Server | mail.yourdomain.com.au | mail.yourdomain.com.au |
| Port | 993 (SSL) | 465 (SSL) or 587 (TLS) |
| Encryption | SSL/TLS | SSL/TLS |
| Username | Full email address | Full email address |
Use IMAP (not POP3) so your emails sync across all devices — phone, tablet, and desktop all show the same inbox state.
How Do You Set Up Business Email on Outlook?
- Open Outlook and go to File > Add Account
- Enter your business email address and click Advanced options, tick Let me set up my account manually
- Select IMAP
- Enter the incoming mail server:
mail.yourdomain.com.au, port 993, encryption SSL/TLS - Enter the outgoing mail server:
mail.yourdomain.com.au, port 465, encryption SSL/TLS - Enter your full email address as the username and your cPanel email password
- Click Connect — Outlook will verify the settings and set up the account
What Are the Most Important DNS Records for Business Email?
For your business email to deliver reliably and not land in spam, three DNS records must be correctly set. Australian Hosting Solutions configures these automatically when you use our hosting and email together:
- MX Record — tells the internet where to deliver email sent to your domain
- SPF Record (TXT) — authorises your hosting server to send email on behalf of your domain, preventing spoofing
- DKIM Record (TXT) — adds a cryptographic signature to outgoing emails that receiving servers verify for authenticity
If any of these records are missing or incorrect, your emails will land in spam or bounce. If you are having deliverability issues, call (02) 9199 8787 and we will check and fix your DNS records on the call.
Email included on every plan
Get your business email set up today.
Every hosting plan includes email hosting. We set it up for you, live on the phone.
View Hosting PlansFrequently Asked Questions About Business Email Hosting in Australia
Is business email hosting included with my Australian Hosting Solutions plan?
Yes. All Australian Hosting Solutions hosting plans include professional email hosting at your domain. You can create multiple email addresses and access them through webmail or configure them in any email client.
Should I use IMAP or POP3 for my business email?
Always use IMAP. IMAP keeps your emails synchronised across all devices — your phone, tablet, and desktop all show the same inbox. POP3 downloads emails to one device and removes them from the server, which causes problems when you use multiple devices.
Why are my business emails going to spam?
The most common cause is missing SPF, DKIM, or DMARC records in your domain’s DNS. Call (02) 9199 8787 and we will check your DNS zone and add the missing records immediately.
Can I use Microsoft 365 or Google Workspace with my Australian Hosting Solutions hosting?
Yes. You can use any third-party email provider by updating your MX records to point to Microsoft 365 or Google Workspace. Your website hosting stays on Australian Hosting Solutions servers; only email routing changes. We can help you configure the DNS records on the call.
How many email addresses can I create on my hosting plan?
The number of email accounts depends on your plan. Business Starter supports standard email usage, while Business Advantage and above support higher volumes. Call us to confirm what your specific plan includes.