1
Client calls in
Paint N Sparkles contacted AHS support to report a full email outage affecting all accounts. The issue had started earlier that morning with zero prior warning — no alerts, no bounce messages, nothing.
AHS Customer Story · Hosting Plan Upgrade
Emails down. Back up in 5.
Every email account at Paint N Sparkles went silent without warning. AHS diagnosed the root cause, explained it in plain English, and had them fully restored in under five minutes with a plan built for growth.
<5Minutes to full resolution
100%Email accounts restored
50GBStorage on new plan
$120Annual upgrade cost
The situation
Every email account. Silent.
Paint N Sparkles called in one morning with a problem that had stopped their business in its tracks. Every single email account had gone dark. No outbound. No inbound. Nothing.
It had started earlier that morning and was affecting everyone across the business. For a client-facing business built on bookings and events, that kind of silence isn’t just inconvenient — it’s a direct risk to revenue and customer relationships.
They needed it fixed fast. AHS got to work immediately.
ClientPaint N Sparkles
IndustryChildren’s Entertainment, Melbourne VIC
IssueFull email outage — all accounts unable to send or receive
Root causeBusiness Advantage plan 20GB disc space cap reached; server blocked all email traffic
ResolutionUpgrade to Business Critical plan — 50GB storage, $120 more per year
Time to resolutionUnder 5 minutes from diagnosis to all accounts restored
Outcome100% of email accounts restored and fully operational
From problem call to full restoration.
No back-and-forth. No waiting on a technician queue. AHS reviewed the account, identified the cause immediately, and had emails flowing before the client’s morning was out.
2
Hosting account reviewed immediately
The client’s hosting plan was pulled up straight away. Disc space usage was sitting at capacity. The Business Advantage plan’s 20GB allocation had been consumed by cumulative email storage across all accounts.
3
Root cause identified and explained clearly
The client was walked through exactly what had happened, in plain language. No jargon. No confusion. Once the disc cap was hit, the server blocked all sending and receiving across every mailbox simultaneously — a hard limit, not a fault.
4
Upgrade recommended on the spot
AHS presented the Business Critical plan upgrade: 50GB of storage — double the previous allocation — for an additional $120 per year. The client understood the value immediately and agreed on the spot.
5
Payment processed. Emails restored.
Payment was made, the account was upgraded, and within 5 minutes of the call, all email accounts across the business were sending and receiving again. One conversation, one fix, done.
From 20GB to 50GB. Same morning.
One plan change removed the constraint and gave Paint N Sparkles room to grow well into the future.
Previous plan
Business Advantage
$30 /month
- 20GB disc space
- Australian-based servers
- Free SSL included
- Dedicated support
Upgraded to
New plan
Business Critical
$49.90 /month
- 50GB disc space
- Australian-based servers
- Free SSL included
- Dedicated support
- Built for high-traffic and growth
The upgrade cost Paint N Sparkles just $120 more per year. For a business that runs on email communication, that’s a small price for total peace of mind and double the headroom to grow into.
Log a ticket. Or fix it now.
Most hosting providers process the complaint and send documentation. AHS reviews the account, finds the cause, and resolves it in the same call.
Standard hosting support
Submit a ticket. Wait for a response.
- Emails stay down while the queue clears
- Multiple back-and-forth messages to diagnose
- Generic troubleshooting steps sent to the client
- Root cause left unexplained
- No proactive upgrade recommendation
- Client left to manage the business impact
Australian Hosting Solutions
Answer the phone. Find the cause. Fix it.
- Client gets through immediately on the first call
- Hosting account reviewed and diagnosed in minutes
- Root cause explained in plain language
- Right upgrade recommended on the spot
- All email accounts restored within 5 minutes
- One conversation, start to finish
Back up. Better than before.
A full email outage affecting every account across the business — diagnosed, resolved, and upgraded in a single five-minute phone call.
⚡
All emails restored
Every email account across Paint N Sparkles was restored to full send and receive functionality within 5 minutes of the call. No extended downtime, no follow-up ticket needed.
💾
Double the storage
Upgraded from 20GB to 50GB of disc space on the same morning. The root cause was eliminated and Paint N Sparkles now has capacity to grow without hitting the same wall again.
✔
Client fully informed
The client understood exactly what caused the outage and what was done to fix it. No confusion, no jargon — just a clear explanation they could relay to the rest of their team.
💰
$120 a year. Total peace of mind.
The entire resolution, from diagnosis to upgrade to full restoration, was completed in one call for an additional $120 per year. A tiny cost for a business that depends on email every day.
The deliverables, documented.
| Deliverable | Detail |
|---|---|
| Inbound support call Response | Client reached AHS immediately. No queue, no hold time. The issue was taken seriously from the first moment of contact. |
| Hosting account diagnosis Technical | Business Advantage plan disc space cap identified as the root cause within minutes. The 20GB allocation had been fully consumed by email storage across all accounts. |
| Plain-language explanation Communication | The client received a clear, jargon-free explanation of what happened and why — building confidence and removing any uncertainty about their hosting setup. |
| Business Critical plan upgrade Fix | Upgrade from Business Advantage (20GB) to Business Critical (50GB) recommended and processed on the call. Cost: $120 more per year. |
| Full email restoration Outcome | All email accounts restored to full send and receive functionality within 5 minutes of the call. Zero repeat issues following the upgrade. |
People behind the platform
Fast diagnosis. Clear answers. Emails back up before you hang up.
Good hosting support isn’t about apologising for downtime. It’s about ending it. AHS answers the phone, finds the cause, and fixes it — then makes sure it can’t happen again.
Real reviews. Real clients. A consistent pattern.
Verified Google reviews published by Australian Hosting Solutions customers.
★★★★★
“Damien has always been polite, professional and always delivers on what he promises. Every time I have a query, Damien always returns my calls and resolves any issue quickly and efficiently.”Dianne Xiberras · Verified Google Review
★★★★★
“Damien is fantastic! He has helped our business (Thrifty Seal) over 3+ years; answering all of our calls, answering all of our many questions — he is very efficient and prompt.”Sam Goddard · Verified Google Review
★★★★★
“Above and beyond service… Secure Web Services’ service was so good I decided to change everything to them instead. 11/10!”Luke Perrier · Verified Google Review
★★★★★
“This team led by the talented Damien Owen exceed expectations! Reliable, honest, awesome are a few words that come to mind.”Lyn Mack · Verified Google Review
Your hosting should grow with your business
Stop lodging the same ticket twice a week.
AHS answers the phone, diagnoses the problem, and fixes it — then makes sure it stays fixed. Talk to the team today.