CPR Pest Management rang AHS to get a list of their 21 hosting services and 23 domains. One support call later, they never needed to ring us for that again.
CPR Pest Management had built up a substantial online presence over the years — 21 hosting services and 23 domains registered across their account. But they had no way to see it all without ringing us.
Every time they needed to know what was active, what was expiring, or what they were paying for, they’d call AHS support. It was a routine that wasted their time and ours. The information they needed was already there — they just couldn’t access it.
“We didn’t even know we could log in and see all of this ourselves. One call changed everything.”
CPR Pest ManagementNo ticket, no escalation, no return visit. AHS resolved this on the first contact.
CPR rang asking for a list of their services and domains. Rather than just reading the list out, the support agent asked if they had ever logged into the client console. They hadn’t.
The agent guided CPR through logging into manage.australianhostingsolutions.com.au, showed them how to view their full list of services, domain expiry dates, renewal options, and billing history — all in real time.
CPR left that call fully capable of managing their own account. They knew what they had, how to find it, and what to do when something needed renewing or updating. No follow-up required.
CPR has not needed to ring AHS for account information since that first console walkthrough.
From the end of that one call, CPR could manage renewals, view service status, and access billing without any assistance.
21 hosting services and 23 domains — all visible in one place, with expiry dates and status clear at a glance.
Routine account queries that used to consume support time now resolve without any AHS involvement.
Log in to the AHS console and see everything you have — services, domains, renewals — without ringing us.
