Asten Solar’s team was calling AHS every time they needed to update their WordPress site. A single training session later, they handle it all themselves — no support calls, no delays.
Asten Solar had a WordPress site hosted with AHS, but every time they needed to make a change — update a product page, add a team member, change contact details — they rang support.
They weren’t blocked by anything technical. They just hadn’t been shown how WordPress worked. One training session through the AHS console fixed that entirely. Asten Solar has been self-sufficient ever since.
“We had no idea we could do all this ourselves. Now we update the site whenever we need to — no waiting, no calls.”
Asten SolarAHS didn’t just fix the immediate problem. We made sure it never came back.
When Asten Solar called about a routine content update, the AHS agent recognised the pattern — this client could be doing this themselves. Instead of just making the change, the agent asked if they had ever logged into WordPress directly. They hadn’t been shown how.
On that same call, AHS walked Asten Solar through the WordPress dashboard — how to edit pages, update images, change text, and publish changes. The session covered everything they were regularly calling us for, tailored to their specific site layout.
By the end of the call, Asten Solar made their own update — live — while the AHS agent watched. They left the call confident and capable. No follow-up training needed. No more support calls for routine edits.
Asten Solar can update any page on their site as soon as they need to. No ticket, no call, no queue. Changes are live within minutes.
Since the training session, Asten Solar has not called AHS for a single content update. They handle it all in-house.
The team at Asten Solar now understands their WordPress setup and what it can do. That knowledge doesn’t disappear — it compounds over time.
AHS support is now available for Asten Solar when they actually need it — not for routine tasks they can do themselves.
AHS WordPress hosting comes with local support and the knowledge to make you self-sufficient. You shouldn’t need to call us for every update.
