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Most hosting companies send you to a help article. We pick up the phone.

Australian Hosting Solutions is part of the AIIMS Group infrastructure. Every client has a dedicated point of contact who knows their account. When something breaks — at 11pm or 6am — you call, we answer, and we fix it. No ticket queue. No overseas call centre. No “please wait 3–5 business days.”

What Hosting Problems Does Australian Hosting Solutions Handle?

🔒

Website Hacked

Malware removal, account restoration, security hardening, and Google review submission to clear warnings from search results.

Emergency recovery →

🌐

DNS Issues

DNS propagation failures, nameserver misconfiguration, A records, MX records, and subdomain routing — diagnosed and corrected on the call.

📧

Email Not Working

Email delivery failures, spam blacklisting, SMTP/IMAP configuration issues, missing MX records, and mailbox access problems.

⚡

Caching and CDN Issues

Stale cache serving outdated content, CDN configuration errors, LiteSpeed cache plugin faults, and CSS/JS not updating after changes.

🔑

Access Issues

Locked out of cPanel, WordPress admin, or FTP. Account suspended. Two-factor authentication failures. Password reset complications.

🍞

Website Down / Errors

500 errors, white screen of death, database connection failures, plugin conflicts, and any other fault that takes your site offline.

How Does the Support Process Work?

  1. You call (02) 9199 8787 — available 22 hours a day. A real team member answers.
  2. We triage on the phone — you describe the problem and we identify the type and severity immediately.
  3. We access your account — your dedicated contact has your hosting environment on record and begins diagnosis without you having to explain your setup from scratch.
  4. We fix it — most issues are resolved in the same call. Complex recoveries (e.g. full malware cleanup) are handled with you on the line and a follow-up confirmation once complete.
  5. We confirm and monitor — for critical incidents we check back to confirm the issue hasn’t recurred.

What Makes AHS Support Different from a Standard Help Centre?

The difference

Standard hosting support Ticket queue. 24–72hr response. Offshore. Generic answers. Self-service articles.
Australian Hosting Solutions Live phone. Real person. Dedicated contact. 22 hours/day. Fixes the problem on the call.
Coverage Australia + UAE = 22 hours daily coverage, every day of the week.
Emergency response Hacked sites, outages, and email failures treated as urgent — not queued behind standard tickets.

Hosting Support FAQs

What hours is Australian Hosting Solutions support available?

Support is available 22 hours a day, every day. Coverage is maintained between the Australian and UAE teams. Call (02) 9199 8787 any time during these hours and a real team member will answer.

Can you help with a website that has been hacked?

Yes. Hacked website recovery is one of the core services. The process includes immediate triage, site isolation, malware scanning and removal, credential resets, backup restoration if required, security hardening, and Google Search Console review requests to clear malware warnings. Call (02) 9199 8787 immediately if your site has been compromised.

My DNS is not propagating — can you fix this?

Yes. DNS misconfiguration is one of the most common issues Australian Hosting Solutions resolves. Call (02) 9199 8787 and the team will diagnose your nameserver settings, A records, MX records, or CNAME configuration and correct them in real time.

My business email has stopped working — what do I do?

Call (02) 9199 8787. Email failures — including delivery bounces, spam blacklisting, MX record problems, and SMTP/IMAP access issues — are diagnosed and resolved on the call. Do not wait for a ticket response when your business email is down.

Is support included in my hosting plan or is it charged separately?

Live phone support is included in every Australian Hosting Solutions hosting plan. There is no separate support charge. Technical assistance for DNS, email, caching, access issues, and general hosting problems is part of the service you already pay for.

Can you help me if my website is loading slowly?

Yes. Slow website performance is often caused by caching misconfiguration, CDN issues, oversized media files, or plugin conflicts. The team will diagnose the cause and either resolve it directly or provide specific steps to improve load times.

Have a hosting problem right now?

Call us. A real person answers. We start fixing it immediately.

(02) 9199 8787

Available 22 hours a day — Australia and UAE