A 10-minute email response. A single phone call. One trade business client went from tech-frustrated to confident and self-sufficient — same day.
Local Electrical Services is a family-run electrical business in Sydney. Great at what they do. Not particularly tech-savvy — and that’s fine, that’s what AHS is here for.
They needed new business email accounts set up on the IMAP server. Straightforward task. Done in 10 minutes. The problem came an hour later when the client called in frustrated — the written guide wasn’t landing for a non-technical user.
“Fantastic service by Damien, managed to resolve the issue quickly whilst communicating with us in every step!”
Ivan Fizae, Local Electrical ServicesFrom first email to 5-star review — everything resolved the same day, without a second support ticket.
Local Electrical emailed in requesting new business accounts be configured on the IMAP server. The request was picked up immediately.
Email accounts were created, configured, and ready to activate. The client received their passwords and a step-by-step setup guide to configure on their devices.
The written guide wasn’t translating for a non-technical user. Rather than send another document, the decision was made to walk him through it live.
Two specific errors — wrong port numbers and incorrect hostnames — were identified and corrected on the spot. The first account was working within minutes.
By the end of the call, the client confirmed he understood the process well enough to set up the remaining accounts himself. No further assistance needed.
The client left a 5-star review confirming everything had been completed successfully — without any additional contact.
The client had entered the wrong port numbers in both the Incoming Mail Server and Outgoing Mail Server fields. Identified immediately and corrected manually on the call.
An incorrect hostname had been entered in both the Incoming (IMAP) and Outgoing (SMTP) server fields. The correct values were confirmed and entered together on the call.
“Had Troubles with our business email. Fantastic service by Damien, managed to resolve the issue quickly whilst communicating with us in every step!”
Ivan Fizae, Local Electrical Services
Accounts set up and delivered in under 10 minutes from initial contact. No queues, no delays.
When the written guide wasn’t enough, the answer was a phone call — not another document. Real help in real time.
The client completed the remaining setups independently. One call created lasting confidence, not ongoing dependency.
AHS answers fast and stays on the line until it’s fixed. No tickets. No runaround. Just real support.
